Privacy | Helpday

1. Introduction

At Helpday, we are committed to safeguarding the privacy and personal data of our website visitors, clients and business partners. This Privacy Policy outlines how we collect, use, store, and protect your personal data in compliance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our website (helpday.co.uk), you agree to the terms outlined in this Privacy Policy. If you do not agree, please refrain from using our website.

2. Information We Collect

We may collect and process the following categories of personal data:

a. Information You Provide Directly:

Name, email address, phone number, and job title when you contact us or fill out forms on our website.
Business details, including company name and address, if provided for consultancy purposes.

b. Automatically Collected Information:

Technical data, including your IP address, browser type, operating system, and website usage information, collected through cookies or similar technologies.

c. Information from Third Parties:

If applicable, we may receive personal data from trusted third-party sources to supplement information you provide.

3. How We Use Your Information

We use your personal data for the following purposes:

To respond to your inquiries and provide consultancy services.
To manage client relationships, including scheduling meetings and delivering tailored support.
To improve our website, services, and user experience.
To comply with legal obligations, including record-keeping and responding to regulatory requests.
To send marketing communications where consent has been provided.

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

Consent: Where you have explicitly agreed to specific uses of your personal data.
Contractual Necessity: To fulfill our obligations under a contract with you.
Legitimate Interests: For purposes such as improving services or conducting business activities.
Legal Compliance: To meet legal or regulatory requirements.

5. Sharing Your Information

We do not sell or rent your personal data. However, we may share your information with:

Service Providers: Third-party vendors who assist in operating our business (e.g., hosting, IT support).
Legal Authorities: When required by law or to protect our legal rights.

6. Data Retention

We retain personal data only as long as necessary for the purposes outlined in this policy or to comply with legal obligations. Once the retention period has expired, data will be securely deleted.

7. Data Security

We implement appropriate technical and organisational measures to safeguard your personal data against unauthorised access, loss or misuse. However, no system can guarantee absolute security.

8. Your Rights

Under data protection laws, you have the following rights:

Access: Request a copy of the personal data we hold about you.
Correction: Request correction of inaccurate or incomplete data.
Erasure: Request deletion of your personal data, subject to legal exceptions.
Restriction: Request restriction of data processing under certain conditions.
Objection: Object to processing based on legitimate interests or for marketing purposes.
Data Portability: Request transfer of your personal data to another service provider.

To exercise these rights, please contact us at enquiries@helpday.co.uk.

9. Cookies

Our website uses cookies to enhance user experience and analyse website traffic. For detailed information on how we use cookies, please refer to our Cookie Policy.

10. Third-Party Links

Our website may include links to third-party websites. We are not responsible for the privacy practices or content of these external sites. Please review their privacy policies before providing any personal data.

11. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in legal requirements or our practices. We encourage you to review this page regularly for the latest information.

12. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

Email: helpday.co.uk

Last Updated: Jan 2025